Terms and conditions of use

The purchasers of products and/or services from Umino are subject to the following terms and conditions. The term “Purchaser” shall mean the party placing an order, viewing or visiting the site with Umino and identified as such in any document attached hereto (“attachment”), this document and all attachments are hereinafter referred to as “this Agreement”. The terms and conditions set forth in this agreement shall constitute the entire agreement between Umino and Purchaser relating to the sale of the products (“Products”) and/or services (“Services”) described in any attachment, or in a subsequent purchase or sales order. No conflicting or final terms or conditions which may appear in any order or other document of Purchaser shall be of any force or effect unless accepted and agreed to in writing in Umino. We may change this terms and condition from time to time without notice to any of umino's purchases. Changes will apply to any subsequent orders received. Purchasers are requested to read this terms and conditions each and every time you buy a product from www.umino.in

Pricing Information:

While Umino.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. Umino.in cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Umino.in shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is miss-priced, Umino.in may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Umino.in will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Umino.in accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Umino.in dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account deducting transaction charge of 5% from the total invoice.

The price under this agreement is the price of the product which includes only local sales tax. The product's final price may vary based on the quantity, size, weight and place of delivery. Despite our best efforts, a very small number of the items in our product catalog may be mispriced. If an item's correct price is higher or lower than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We take no responsibility for any material placed on or linked to the site by any person or persons without authorization.

Permission for Customers:

As a customer or a viewer of www.umino.in, you have permission only to view, visit & buy products and retain a copy for your own personal use, at any cause purchasers are not allow to retain a copy of any pages, download contents and images, publish modify scrape or distribute any materials from www.umino.in for commercial purpose.

Registration with www.umino.in

Purchasers must register in www.umino.in with personal basic information mentioned in privacy policy in order to buy any product. Purchasers can use the same registration details for next any number of purchase from www.umino.in. Umino aquarium has the authority to use purchasers contact information for communicating any product related news, information, advertisement, product launch and to improve its services. Purchasers incase decline to submit their personal basic information, then www.umino.in unfortunately not be in a position to service you.

Delivery Details:

Umino Aquarium in Chennai charge for delivery which may vary from products to product and Umino Aquarium in Chennai make all effort to deliver goods within the estimated timescales mentioned in the delivery section, however delays are occasionally inevitable. www.umino.in shall be under no liability for any delay to deliver the products within the estimated timescales. Purchasers can track their order using courier tracker number which will be communicated to the purchases once the order is dispatched. All aquarium tank set ( Tank with cabinet ), these cabinets will be miss manhandled ( in pieces , not as shown in the website image), purchaser has to take care of fixing this cabinet. 

Guarantee Policy:

We do not guarantee for any products sold from www.umino.in. If you have any problem with product installation or use, purchasers can call us and we might be able to help and guide you to use that product. Return policy will not be entertained causes by improper installation, maintenance and wrong way of handling/usage.

Refund Policy:

Purchasers are requested to know the desired product, read the specification and purchase the product from www.umino.in. Any product shipped from www.umino.in is broken, crake, damaged, not working are eligible for refund policy. If the parcel is delivered in damaged condition like cotton box torn, smashed or damaged " Purchasers" are strictly not to receive those kind of parcels, and reject the parcel by informed the parcel outer package is damaged as the reason for not accepting the parcel and inform us via email or call, if the parcel is received from the courier service people at damaged condition, then refund policy will not be applicable and Umino.in will not take any responsibility for the damage of the product if any. Products once purchased from www.umino.in will never be applicable for refund at any cause provided, Refund policy will be applicable only if there is going to be any change in the product items, specifications, color mentioned in www.umino.in. However color of any of the product may vary slighting from the image shown in www.umino.in and product sent to the purchasers. However there wouldn't be a family color change of the product. The product sizes are mentioned in inches/centimeters/millimeter/feet which will vary product to product. Purchasers are request to read these details clearly before purchasers the product from www.umino.in. Sized mentioned in feet, centimeter, millimeter and inches are approximated values, there would be a 5% of + or – in the size from the specification with the original product. No refund or return policy will be entertained if the size difference is less than 5 % of the original product with the specification against the same. No products will be applicable for refund or return if the purchased chooses wrong product or incorrect product which does not fit his/her desired use.

Applying all the above condition, if the product is eligible for refund or return, purchasers should send an email to umino2011@yahoo.in with the reason for return Cleary mentioned, based on the terms of refund policy, www.umino.in will validate it and approve or deny the refund of product. Purchaser has to take care of transportation charge for all refund policy applicable product/spare parts. Further refund is approved from www.umino.in, www.umino.in will return only the product invoice amount + sale tax amount + transportation charge amount to the purchaser’s bank account within 15 days from the date the product delivered back to www.umino.in, all communication respect to refund will be communicated only through email umino2011@yahoo.in. Refund policy will be accepted only if all the materials/accessories/catalog/user manual/original invoice/product box/cables/wires/fittings/spare fittings alone with product to be send by the purchases to www.umino.in

Cancellation Policy:

www.umino.in can help the purchasers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on www.umino.in

If unfortunately you have to cancel an order please do so within before 6:00 PM IST from the order date and time via email and must give us a call before the product is shipped, in case order made after 6:00 PM IST , purchasers can cancel the order till next day 6:00 PM IST. Product cancel before this specified cut off time, www.umino.in will refund the total invoice amount including delivery charge and deducting transaction charge of 5 % from the product total invoice and return the balance amount to the purchaser’s bank account within next 15 days from the order cancelled date.

If cancellation is after the cut off time, the product/s will be eligible only for replacement under the terms and conditions mention in Replacement Policy section. All the cancellation process and transaction details should be communicated only in email umino2011@yahoo.in. Please note that there may be certain orders that www.umino.in are unable to accept and must cancel. www.umino.in reserves the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. www.umino.in may also require additional verifications or information before accepting any order. www.umino.in will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Replacement Policy:

Following products shall not be eligible for return or replacement, via:

Any product that exhibits physical damage to the box or to the product;
Any product that is returned without all original packaging and accessories, including the retail box,manuals, cables, and all other items originally included with the product at the time of delivery;
Any product without a valid, readable, unhampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Damage due to misuse of the product /wrong handling / improper installation
Any consumable item which has been user/installed
Any product that is returned without all original packaging and accessories, user manuals, wires, spare items and all other items originally included with the products delivered.
Following items shall not be eligible for replacement from www.umino.in

On Aquarium motors, Aquarium tanks, Aquarium filters, Aquarium heaters, Aquarium decorative, Aquarium lights.

All the above items will not applicable for replacement for the below conditions

Aquarium motor kept inside water before checking whether motor working/running
All Submersible motors used under electric power for more than 5 to 10 seconds for checking before keeping inside the aquarium
Aquarium tank glass broken/crack and if the tank been filled with water
Aquarium tank motor/light failure at the time of deliver, purchaser has to send back the defected parts, www.umino.in will only replace the defected items not the non-defected parts or the whole aquarium tank set
Aquarium filter kept inside water before checking whether filter working/running
All Submersible filters used under electric power for more than 5 to 10 seconds for checking before keeping inside the aquarium
Aquarium heaters kept outside water for checking more than 5 to 10 sec.
Aquarium light fallen accidently into the aquarium
www.umino.in will take more care and ship the product without any damage, can happen during shipping. If your order arrives damaged while shipping or handling, purchasers can replace it subject to our returns policy. Any product been damaged or broken at the time of delivery, purchasers must send the damaged product clear picture emailing to umino2011@yahoo.in by ordered number mentioned in the subject of the email. Purchasers can send back this damaged product to the store address mentioned in the contact details.

Any goods purchased from www.umino.in will be applicable for return or replacement under the conditions mentioned under Refund / Replacement Policy section, if the defect or the damages been informed/communicated to www.umino.in in email umino2011@yahoo.in with defected part clear photograph, parcel outer package photo graph & AWB photograph and send to us within 48 hours from the delivery date and time.Purchaser has to take care of transportation charge for all replacement policy applicable product/spare parts.

If the parcel is delivered in damaged condition like cotton box torn, smashed or damaged " Purchasers" are strictly not to receive those kind of parcels, and reject the parcel by informed the parcel outer package is damaged as the reason for not accepting the parcel and inform us via email or call, if the parcel is received from the courier service people at damaged condition, then refund policy will not be applicable and Umino.in will not take any responsibility for the damage of the product if any.

Any deflects or complaints communicated from the purchaser to www.umino.in after 48 hours of delivery will not be eligible for any return or replacement.

Eligible refund/replacement products should be couriered to www.umino.in to


Umino Aquarium and Pet Shop

No: 164, East Coast Road,


Chennai – 600115

Tamil Nadu


All the return parcels should be packed safely as original packing and send back to our store for refund or replacement, products or spare parts damaged/broken apart from the photograph you have emailed us, then www.umino.in will either not receive the parcel or change penalty for damage caused..
Incorrect Profile Information:

Purchasers are requested to provide the accurate profile details to communicate and deliver the product, www.umino.in will not take responsibility for not communicating the order status if wrong email id is provided. Purchasers cannot change the delivery address after placing the order by using any of the payment method, this change of delivery of the address will not be applicable even in the order cancellation cut off timings. Since, www.umino.in will start the delivery process to the address mentioned during placing any order by the purchaser. Purchases are requested to give a proper/correct door no, street address, area name, district, city and all these details should match with the pin code provided by the purchaser, alone with the state and country mentioned or selected from the application. In case, purchaser did not find his state or confused to give their delivery address, www.umino.in will be pleased to guide/help you to book the order during Umino Aquarium working hours 9:00 AM to 9:00 PM. If purchaser has given incorrect/wrong delivery address which does not suit with the postal code, www.umino.in will have rights to cancel the order without prior notice to the purchaser. And the same will be communication to the purchase once the order is cancelled. During the course of faulty address produced by the purchaser during placing the order, www.umino.in will refund the order invoice amount deducting transaction fee of 5% from the total invoice value including transportation within 15 working days to the purchaser bank account.

Terms of Payment:

Payment method will be

Online Payment by Credit/Debit Card (Visa, MasterCard, American Express or Discover), Mobile payment >> Mobikwik ( 5 % Cash Back )
Bank Wire Transfer
Bank Wire Transfer:

Order and shipping process will be started only after bank payment confirmation reviewed and approved by www.umino.in, number of days for delivery should be calculated by the customer after www.umino.in has send payment received confirmation email, not after the order placed date.

Gift Vouchers:

www.umino.in, provide CASH GIFT VOUCHERS - 2 % of the invoice value for “Bank Wire Transfer” payment mode purchase. These Cash voucher can be used while placing next order from www.umino.in. This cash voucher will be a onetime use only. This gift vouchers will not be applicable for any discount products from the website www.umino.in

Mobile payment >> Mobikwik ( 5 % Cash Back )

Choose mobile payment payment option and select "MOBIKWIK" , in case if you are mobikwik register customer and have sufficient balance in mobikwik wallet you can continue shopping. In case if you are a new register in Mobikwik, then you can register your mobile number in Mobikwik and top up your Mobikwik account with Credit/Debit Card (Visa, MasterCard, American Express or Discover) and complete the shopping.
Using Mobikwik payment method, Mobikwik will give 5 % cash back ( debit 5% of invoice amount in your Mobikwik wallet ( Not cash back to your bank account ) which can be used for next shopping.


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